Frequently asked questions | Bokksu Market

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    Free shipping on orders $49+

    Free shipping on orders $49+

    Free shipping on frozen orders $99+

    Free shipping on frozen orders $99+

    Spend $75, get a FREE gift. Spend $100, get 2!

    Spend $75, get a FREE gift. Spend $100, get 2!

    Market

    Market items are any non-frozen items and can be found under the following categories:

    Snacks & Beverages
    Savory Snacks
    Sweet Snacks
    Tea & Coffee
    Bottles Beverages

    Pantry
    Instant Foods
    Sauces & Condiments
    Spices & Seasoning
    Tinned Foods
    Bases & Starters
    Flours & Mixes

    Dry Goods
    Rice & Noodles
    Dried Foods
    Kitchenware

    Frozen items are shipped frozen and can be found under the Frozen Foods categories.

    Frozen Foods

    Meat & Seafood
    Ready to Eat & Noodles
    Dessert & Bakery

    Bokksu Market
    Market orders ship nationwide to the United States.

    Bokksu Frozen
    Frozen orders ship to the following states: AL, AR, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NY, OH, OK, PA, SC, TN, TX, VA, WI, WV, and WY.

    We are constantly expanding service to new areas. Please input your zip code at the top of the page on desktop or in the menu on mobile to check if we ship to you!

    Bokksu Market

    Market orders placed Monday-Friday will be shipped out same day if ordered by 3pm ET, or by the next business day.

    Bokksu Frozen

    Frozen orders ship out Monday-Wednesday. This is to ensure your package your package does not experience delays over the weekend.

    Please note that our warehouse is closed on major holidays, and orders placed during those times may not ship out until the next business day.

    Market orders ship from our NJ warehouse and Frozen orders ship from our IL warehouse, so times vary depending on your location and available shipping method.

    Market Shipments:

    FedEx Ground: 1-5 Business Days*

    *Next Day Shipping currently available in these states: CT / DC / DE / MA / MD / NJ / NY / PA / RI / VT

    *2-Day Shipping currently available in these states: GA / IL / IN / ME / MI / MO / NC / NH / OH / SC / VA / WV

    Please note orders must be placed before 3pm ET for Next Day and 2-Day Shipping


    Frozen Shipments:
    UPS or FedEx Frozen Delivery: 1-3 Business Days

    You can track your order using the tracking link provided in your shipping confirmation email which is sent to you once your order has been shipped.

    We do our best to pack your boxes with love, making sure that your items arrive unharmed and in excellent condition. Your order will be packed and shipped in a corrugated cardboard box, sealed with industrial shipping tape with the Bokksu Market logo. 

    Heavy items, like rice and beverages, will be packed at the bottom of the box and wrapped in bubble-wrap. The size of the box itself will depend on the size of your order. We currently use 15 different box sizes to make sure your order is packed just right!

    Our frozen items are packaged and shipped separately with dry ice to keep your products frozen through the evening of your expected delivery date.

    Bokksu Market Website Orders:

    • We offer free shipping for all orders over $49*.
    • Orders under $49 ship for $10 flat rate.
    • All orders must meet a minimum order total of $30 before being eligible for shipping.

    Bokksu Market Mobile App Orders:

    • Over $49*: Free Shipping
    • $30-$49: $10 Flat Rate
    • Under $30: $15 Flat Rate

    *Excludes Alaska, Hawaii, and Puerto Rico. For these states, we offer $40 flat rate shipping.

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    Bokksu Market Frozen Orders:

    • We offer free shipping orders over $99**.
    • For orders under $99, we offer flat rate shipping of $25.

    **Confirm if we ship to you by inputting your zip code at the top of the page (desktop) or in the hamburger menu (mobile).

    Oh no - that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc), we ask that you please follow the link below to submit a video of the damages. From there, our team will confirm the damages, and help with a free replacement order if eligible.

    Damaged Order Form

    Alternatively, you can email us at hello@bokksumarket.com with a photo of the issue and we can assist you further.

    Because the food and drink products we curate are perishable and sometimes have short shelf lives, all items purchased through bokksumarket.com are final and non-returnable. However, customer satisfaction is of the utmost importance to us, so if you encounter any issues with damaged items in your box, please do not hesitate to contact us at hello@bokksumarket.com for assistance.

    If you are a vendor or distributor and would like to supply to Bokksu, please reach out to us at vendors@bokksu.com.

    Frozen

    Frozen orders ship to the following states: AL, AR, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NY, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY
    We are constantly expanding service to new areas. Please input your zip code at the top of the page on desktop or in the hamburger menu on mobile to check if we ship to you!

    Once your order has been processed, we cannot modify the delivery address. Due to the perishable nature of our products are unable to accept returns.

    We at Bokksu Market want to ensure your products are packaged properly and shipped in a timely manner, so it arrives at your doorstep in good condition and safe to consume.

    We currently use UPS to ship frozen orders. To track packages please refer to your shipping confirmation email. While we regularly conduct test shipments and adjust shipping speeds, weather or other matters out of our control may impact your delivery.

    If your frozen products partially or fully thaw in transit, in many cases they are safe to consume. You can read the Storage section on each product page to learn more about how your items should be stored.

    If you have additional questions about the condition of your order, please contact our Customer Support team at hello@bokksumarket.com within 2 days of delivery. Bokksu is not responsible for orders that are damaged due to extreme seasonal temperatures, however, we handle each inquiry on a case-by-case basis and are happy to assist you.

    We at Bokksu Market want to ensure your order is packaged properly and shipped at the appropriate speed, so it arrives at your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures and carrier issues.In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. You can read the Instructions/Storage section on each product page to learn more about how it should arrive and how it should be stored upon arrival. If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our Customer Support team at hello@bokksumarket.com within 2 days of delivery. Bokksu is not responsible for orders that are damaged due to extreme seasonal temperatures, however, we handle each inquiry on a case-by-case basis and are happy to assist you.

    No, you will not need to be home to sign for your frozen Bokksu Market package. We will leave it on your doorstep!

    Dry ice temperature is extremely cold at -109.3°F or -78.5°C. You should always handle dry ice with care and wear protective clothes, an oven mitt, or a kitchen towel. You can dispose of your dry ice by letting the unused portion sublimate in a well-ventilated area. Be sure to keep the dry ice out of reach children and animals, and DO NOT touch the dry ice! Additionally, do not place it on any tiled or solid surfaces (like in a sink), as it can cause severe damage.

    We recommend that you transfer your frozen products to the freezer as soon as possible.

    Great question! Shelf life varies by type of product. For peak freshness, we generally recommend consuming your frozen products within 4-8 months of delivery, but please refer to the product packaging for exact recommendations.

    To ensure your frozen items remain as cold as possible, we use a separate state-of-the-art "frozen" warehouse, which ships separately from Market orders. Frozen products require different handling and shipping processes, and separating our warehouses ensures both operations remain as efficient as possible!

    We're so sorry that we don't currently ship to your area. We know how frustrating it is to not be able to get your hands on your favorite products. We're working hard to expand our service area. Check back soon to see if we can deliver to you.

    In the meantime, we hope you'll continue to shop with us online. We appreciate your support!

    Frozen orders placed by 3pm Eastern time will ship same day Monday - Thursday. Orders placed between 3pm Eastern time Thursday and Sunday will ship out Monday.

    Frequently asked questions | Bokksu Market

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